Komodo Travel FAQ for Hong Kong · 2026 Edition
This hub answers 60 of the most-asked questions from Hong Kong travellers. WhatsApp us for live answers within 30 minutes.
1. Quota & passport (10 Q)
2026 1,000 cap, passport-lock, date-change rules, Padar sub-quota, children passports, refund timeline. Full Q&A below.
2. Packages & inclusions (10 Q)
What’s in / out of each package, seasonal differences, add-ons.
3. Payment / HKD / refund (10 Q)
PayMe / FPS / cards / Wise; invoicing for corporate; tiered refund.
4. Flights & transfer (10 Q)
HKG→DPS→LBJ routing, baggage, SIM, visa.
5. Diving / family / honeymoon (10 Q)
Certification, manta season, child age, honeymoon add-ons.
6. Safety / insurance / medical (10 Q)
World Nomads / Allianz / DAN / on-board AED / sat phone.
Frequently asked questions
When does the 2026 quota start?
15 April 2026.
Does the 1,000 cap include all areas?
Komodo + Rinca; Padar has its own sub-quota.
Passport validity?
At least 6 months beyond travel.
Can I rename a ticket?
No.
Do I need a separate Padar slot?
Yes.
Minimum child age?
Day trip 6; charter 3.
How do I pay HKD?
PayMe / FPS / card / Wise / wire.
Refund timeline?
Direct 7–14 days; BTNK 21–30 days.
Airport transfer?
LBJ ↔ airport ↔ hotel.
Insurance scope?
USD 100k medical; DAN for divers.
WhatsApp number?
+62 811 3823 875.
Cantonese support hours?
09:00–22:00 HKT.
Got more questions?
WhatsApp us · full HKD quote within 30 minutes.